Welcome to Moventa! Every step toward better comfort and recovery can come with excitement—and a few questions too. That’s where we come in. Whether you need guidance, reassurance, or simply someone to talk things through with, our team is here to support you every step of the way.
Many of our customers find quick answers on our FAQ page, without needing to reach out directly—so we recommend checking there first.
If you still have questions or concerns about our products or your order, please fill out the form below or contact us at info@moventa.co. Our team will get back to you within 24 hours.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your order anytime on our dedicated tracking page.
If you haven’t received your tracking details within 5 business days of placing your order, please contact our support team and we’ll be happy to help.
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most customers receive their order within 7–12 business days.
You’ll be able to monitor progress at every step using your tracking link.
We offer a 90-Day Risk-Free Trial. If you’re not completely satisfied with your purchase, you can return it within 90 days of delivery for a refund.
Simply reach out to our support team, and we’ll guide you through the return process.
Occasionally, shipping delays may occur due to high demand, customs processing, or carrier issues. If your package appears delayed, we recommend checking your tracking link first.
If it hasn’t updated for several days, contact us and we’ll investigate on your behalf.
Try your Moventa product risk-free for 90 days. If you don’t experience the benefits you expected, contact us within the trial period to initiate a return.
Once your return is approved and received, your refund will be processed promptly.
First, please check with household members, neighbors, or your building’s mailroom. Sometimes packages are marked as delivered slightly before arrival.
If you still can’t locate it after 24 hours, contact us and we’ll work with the carrier to resolve the issue.
Moventa is proudly based in Toronto, Canada.
Our team operates from Toronto, where we handle product development, customer support, and brand operations. While we ship to customers internationally, our headquarters and support team are located in Canada to ensure reliable service and fast assistance.
No. All taxes, VAT, and duties are already included in the price you pay at checkout.
There will be no additional or surprise charges after your order total. If, for any reason, you are contacted about extra fees, please chat with us immediately and our team will take care of it for you.
