Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–12 business days, depending on your location. You’ll receive a confirmation email as soon as your order is on the way.
FAQs
We’ve put together answers to the most common questions our customers ask.
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–12 business days, depending on your location. You’ll receive a confirmation email as soon as your order is on the way.
Once your order ships, you’ll receive an email with a tracking number and a link to our dedicated tracking page. You can check your order status anytime using that link.
If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your building concierge first. If it’s still missing, contact us within 48 hours, and we’ll assist you right away.
If you notice an address error, please contact us as soon as possible. If the order hasn’t shipped yet, we can update it. Once shipped, changes may not be possible, but we’ll do our best to help.
This usually means the carrier hasn’t updated the tracking yet. Please allow 24–72 hours for tracking information to appear. If it doesn’t update after that, feel free to reach out to us.
We are proudly based in Toronto, Canada, and serve customers worldwide.
No. All prices include duties and applicable fees, so there will be no unexpected charges after checkout.
If you ever notice an additional charge, please chat with us immediately, and we’ll take care of it.
We offer a 90-day money-back guarantee. Try the product risk-free—if you’re not satisfied, you can return it within 90 days for a refund.
We cover the return shipping for free
If your product is defective or stops working under normal use, please contact us. We’ll arrange a replacement or refund at no extra cost.
Yes. Opened and gently used products are eligible for return within the 90-day trial period, as long as they are in reasonable condition.
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.
If your order hasn’t shipped yet, we may be able to change or cancel it. Please contact us as soon as possible for assistance.
First, ensure the device is fully charged and properly powered on. If the issue continues, contact our support team—we’ll help troubleshoot or arrange a replacement if needed.
Yes. MovRest is designed for safe daily use. We recommend sessions of 10–15 minutes per use.
Not necessarily. Please make sure the device is fully charged before unplugging. If the issue persists, contact us and we’ll assist you.
Yes. You may use MovRest up to 2–3 times per day, depending on your comfort level.
Need more help?
Our support team is always happy to help. Reach out anytime and we’ll get back to you within 24 hours.
Info@moventa.co
